Our Experience in Oracle CX

Sales and Service Cloud (B2B and B2C), Sales Performance Management/Incentive Compensation, Service Cloud,  Field Service Cloud, CPQ Cloud, Marketing Cloud, Oracle PaaS (Focus on Content/Experience, Process/Integration/Visual Builder), Siebel CRM with Open UI/Upgrades

With more than 25 years of on-premise, cloud, and hybrid enterprise solutions experience, InterSources Inc. builds Oracle CX solutions on carefully selected applications and platforms. InterSources Inc. develops and aligns the Marketing, Sales, Service, and Field Service motions to maximize technologies and empower users to excel in their day-to-day activities. Process building, project management, technical development, and complex data conversions form the foundation of our Oracle CX services.

From Oracle Sales & Service to Field Service Cloud, we have the history and experience to propel your Oracle platforms to new levels of efficiency and success.

Oracle Cloud CX Modules

Our Services Portfolio for Oracle CX

Strategy

We engage our clients with a vision of where they want to go and what benefits they must achieve for their organizations and their customers. Strategy is the roadmap to a successful implementation.

Implementation

Whether moving from another platform or deploying a new foundational platform, our implementation methodology applies application best practices, data alignment across systems, and visions of a fully integrated multi-tier customer experience.

Managed Services/Upgrades

Cloud technologies have simplified the technical upgrade process. We work with our customers on newly deployed features to better integrate and implement them within their organization. Our Managed Services can support the full lifecycle of your cloud evolution to support, upgrade, and enhance.

Platform Conversions

As processes and maintenance over time force customers to evaluate their current platforms, InterSources Inc. is ready to share our experiences and accelerators for moving 3rd party platforms onto the Oracle Suite of CX products.

Enterprise Integrations

No application stands on its own. Integrations, both simple and complex, must be designed and deployed to ensure quality data moves across systems to meet go-to market strategies with efficient and effective timeliness.

“The InterSources Inc. team has proven to be exceptionally talented, experienced and deep –our company has encountered nothing that the InterSources Inc. team has not already seen or where not able to quickly find a solution for.  However, the real value in our company’s engagement with InterSources Inc. has come in the relationship we have worked hard to create and maintain with them.  It’s clear that a strong partnership is extremely important to InterSources Inc. and a cornerstone of their engagement strategy.  InterSources Inc. wants our company to succeed and will do everything they can to help make that happen.  This is clearly what comes across first when working with them – it is genuine and evident in every InterSources Inc. team member we’ve worked with.”

Oracle Customer Experience (CX) Module

Oracle Marketing

• Unified data and experiences across channels
• Enriched data quality
• End-to-end B2B and B2C commerce
• Enhanced segmentation and targeting
• Real-time actions and insights
• Digital personalization and optimization

Oracle Sales

• Enhanced sales productivity
• Unified B2B and B2C commerce
• Automated sales processes
• Tracking of sales performance
• Customer data management
• Subscription management

Configure, Price, Quotes (CPQ)

• Multi-tier pricing, customer-based pricing and multiple price books
• Guided selling
• Dynamic approval flows
• Easy to produce sales process documents.
• Integration with more than 20 ERP systems
• Deal Management
• Pricing Score

Oracle Service

• Field service automation
• Effective work allocation

Our Methodology

InterSources Inc.’s proprietary PrecisionFit® Methodology enables project teams to consistently deliver business value to clients through the implementation of Oracle cloud technology solutions that align to pre-built features and support the rapid deployment of software solutions demanded by clients today.

The PrecisionFit® Methodology leverages the industry-standard Unified Process but tailors it by incorporating extensive implementation experience and finely honed intellectual capital, working within the Agile framework.

PrecisionFit®’s unique focus on Data Harmonization, Active User Involvement, Iterative Prototyping, Knowledge Transfer, and Change Management ensures that InterSources Inc. solutions deliver value, time and time again.